Privacy Policy

We collect information that you provide directly to us, including:

• Personal Identification Information: Name, email address, phone number, date of birth, gender, residential address, PAN card details, Aadhaar number, and other KYC documents.
• Financial Information: Bank account details, UPI IDs, transaction history, and payment card information.
• Device Information: Device type, operating system, unique device identifiers, IP address, mobile network information, and location data.
• Usage Information: Information about how you use our services, including transaction patterns, services accessed, and feature usage.
• Biometric Information: Fingerprint data for AEPS transactions (stored securely and not shared).

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To verify your identity and prevent fraud
• To comply with legal and regulatory obligations (KYC/AML compliance)
• To communicate with you about services, updates, and promotional offers
• To analyze usage patterns and enhance user experience
• To resolve disputes and troubleshoot problems
• To detect, prevent, and address technical issues and security vulnerabilities

We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf (payment processors, banking partners, NPCI, technology providers).
• Business Partners: With insurance companies, loan providers, and travel booking partners when you use their services through our platform.
• Legal Requirements: When required by law, court order, or government regulations, or to protect our rights and safety.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: When you explicitly consent to the sharing of your information.

We do not sell your personal information to third parties.

We implement appropriate technical and organizational security measures to protect your personal information, including:

• 256-bit SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Compliance with PCI-DSS standards for payment data
• Regular employee training on data protection

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (minimum 5 years for financial records as per RBI guidelines)
• Resolve disputes and enforce agreements
• Maintain transaction history for audit purposes

After the retention period, we will securely delete or anonymize your personal information.

You have the following rights regarding your personal information:

• Access: You can request access to your personal information we hold.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your information, subject to legal retention requirements.
• Opt-Out: You can opt-out of promotional communications at any time.
• Data Portability: You can request a copy of your data in a structured format.
• Withdraw Consent: You can withdraw consent for processing where we rely on consent.

To exercise these rights, please contact us at privacy@neomoney.app

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Deliver targeted content and advertisements

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on our website
• Updating the "Last Updated" date
• Sending an email notification for significant changes
• In-app notifications

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

This Privacy Policy complies with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Reserve Bank of India (RBI) guidelines for payment systems
• Prevention of Money Laundering Act (PMLA), 2002
• Digital Personal Data Protection Act, 2023 (as applicable)